BOOKING TICKETS

Please register an account on the ticket portal if you have not previously done so before continuing on to make a ticket booking.

If you attempt to login to your account via a mobile phone, please be aware that the first character is sometimes changed to a capital letter on your phone, and this may stop you from being able to login without correcting it.

Select the number of tickets you require and then click on ADD TO CART or for a group of 4, choose the package displayed for £180.

If you are also purchasing a ticket on the site on behalf of another family member or friend etc., please click on ASSIGN ATTENDEES on the right of your ticket submission, then on the main ASSIGN ATTENDEES page that follows, click on EDIT DETAILS to provide the name of the person using the ticket in the next sub screen. Select LOOK UP/ADD A DIFFERENT CUSTOMER and then either click in the ACCOUNT NUMBER (if they have an existing account number) or in the FIRST NAME box to start to make the change and then add in the surname in the next box.

(NOTE - A new feature has just been added that will enable you to keep and utilise the account number of a family member or friend that you frequently purchase tickets on behalf of. This will save you from generating a new account number every time you purchase tickets for somebody else.)

Once you're happy that the correct details are showing, click on ASSIGN followed by CONFIRM & PAY where you will then have one final chance to check everything is in order before making your credit or debit card payment.

When making a credit or debit card payment, please remember to enter the CVC security code, if indicated, (found on the back of your card) as this may otherwise cause the payment to fail and no tickets sent.

After completing your order/purchase, you will receive an order confirmation by email, quickly followed by the tickets on a separate e-mail, both sent from BOX OFFICE.

Print off your ordered tickets or download the tickets PDF from BOX OFFICE to your smartphone to be scanned in on the evening.

You should receive your tickets within 20 minutes of booking, at most. It is not uncommon for emails to get held up in a queue or diverted to a junk folder, so be sure to check those.

Delays can sometimes occur with Microsoft based accounts - i.e. hotmail.com, outlook.com and live.co.uk email addresses. Adding the delivery email address noreply@ktckts.com to your contacts will help email servers to see that the email is coming from a known source.

e-tickets are delivered in a PDF file in the ticket delivery email. If you are unable to open the attachment, download Adobe Acrobat Reader and you will be able to open the file.